At Scan Connect, we strive to provide our customers with the best possible experience when using our call masking service. However, we understand that there may be instances where you need to request a refund. Please review our refund policy outlined below:

1. Eligibility for Refund:

• Refunds may be requested within [XX] days from the date of purchase.
• To be eligible for a refund, the request must be submitted with valid reasoning for dissatisfaction with our service.

2. Valid Reasons for Refund:

• Service malfunction or technical issues preventing the proper functioning of our call masking feature.
• Dissatisfaction with the quality or performance of the service provided.
• Unauthorized charges or billing errors.

3. Non-eligible Situations for Refund:

• Change of mind or no longer in need of the service.
• Failure to use the service due to lack of understanding or knowledge of how to use it.
• Request for a refund after the specified refund period has expired.

4. How to Request a Refund:

• To initiate a refund request, please contact our customer support team at [contact email/phone number] or through the contact form on our website.
• Provide detailed information regarding the reason for the refund request, along with any supporting evidence if applicable.

5. Refund Process:

• Once your refund request is received and validated, we will process the refund within [X] business days.
• Refunds will be issued to the original payment method used for the purchase.

6. Refund Amount:

• The refund amount will be equivalent to the price paid for the service, minus any applicable fees or charges.
• We reserve the right to deduct any fees associated with processing the refund or incurred expenses.

7. Dispute Resolution:

• If you are not satisfied with the resolution provided for your refund request, you may escalate the issue to our management team for further review.

8. Changes to Refund Policy:

• Scan Connect reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using our call masking service, you agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us.